Valid emails go to Admin Quarantine, can't find a way to bypass
I inherited the administration of my school district's Google Workspace as my IT Director up and left a few months ago. We are having a HUGE problem with valid emails going into Admin Quarantine. I noticed this while testing a new email account for one of our teachers. When I go into Moderation, I can see them all there, and there were more in there than I thought.
I did the best I could to go into Apps>Google Workspace>GMail>Spam, Phishing and Malware to set up Spam settings, even creating lists to put in valid email addresses and Domains. But no matter what I do, emails from domains that are in the list, set to bypass, still end up in the Admin Quarantine.
I'm not sure what our former IT Director set up, but I can't fix it. Also, at the top of the email header, there is the line "X-Gm-Auto-Quarantined: 1", which I found out means that it gets sent to Quarantine.
This is driving me crazy... Even as I type this I see emails that seem VERY important sitting in Moderation. I can release them, but I can't be checking Moderation all day... should I be?
I really need some help on this....