Terrible experience with KIA Milton Keynes
Before collection of a 2026 Kia Sportage, communication was poor and I repeatedly had to chase for updates myself. Important changes, including my collection date moving from Friday to Saturday, were not proactively communicated and I only found out through an automated email.
During the sales process, customer service also felt unapproachable and lacking in genuine interest compared to how other customers appeared to be treated.
The most serious issue happened on the day of collection. Shortly after leaving the dealership and joining the M1, the vehicle broke down. It then broke down a second time on the M1 and a third time shortly afterwards on the A5. Each time the car stopped accelerating completely and displayed a red warning light, creating an extremely dangerous situation.
The RAC attended but could not identify the issue roadside, and due to the location the police also became involved to make the area safe. For a vehicle collected only moments earlier, this was completely unacceptable.
While returning the purchased vehicle in limp mode with the RAC following behind, a stone cracked the windscreen. I appreciate bad luck happens, but I was disappointed by the response when reporting it, including laughter during the conversation, which felt dismissive and unprofessional given the circumstances.
The courtesy car later also suffered a cracked windscreen during my use. Kia initially charged a £250 excess and later agreed a “middle ground” of retaining the £100 deposit, which should already have been returned long before this agreement, and the approximately £70 I had spent on petrol in the purchased vehicle.
There were also multiple jokes made during what was clearly a stressful situation, including “try not to break this one” when collecting the courtesy car. No member of management came to speak with me directly throughout the entire situation.
Communication afterwards remained poor and I again had to repeatedly chase for updates. I have now exercised my right to reject the vehicle due to the severity and immediacy of the faults experienced.
To make matters worse, I also received two separate letters containing my personal information through the post without envelopes, raising concerns around privacy and data handling.
Overall, this experience has been stressful, inconvenient and far below what I would expect from a main dealership.