u/JakeInAv

ok need help. (apologies if this is not the right sub for this question) but we have 5 locations on the same setup. one of them keeps going black at random times. not the whole location. usually 1 of 4 screens. comes back on its own after like 15 to 20 min sometimes longer.
things ive ruled out:

1/network is fine. checked with the locations IT.
2/HDMI cables are seated. swapped one out as a test. same issue.
3/player itself shows online in our CMS the whole time.
4/power isnt cycling at the outlet. plugged in a separate device to test.
5/not heat. ambient is fine. ran it without the bezel for a week.manager at that location swears its happening more during peak hours but i cant correlate it to anything. only happens at this one location. other 4 are fine.
current theories:
6/something on the building network briefly blocking the player

before i drive 3 hours to swap out hardware just to test, has anyone seen this pattern before?? specifically the “1 of 4 at one location” piece. all screens are same model same age same setup. only one is acting up.

Running 5 locations and the management side was eating my life. Switched CMS about a month ago and it's a diff job now.

The thing nobody tells you about multi location signage is how much the platform actually matters way less than people think until you actually scale. Once you hit 4-5 locations the gaps show up fast.
Diff managers stepping on each others content, no clear picture of whats playing where, having to physically check screens or call locations to verify stuff is running.

New setup handles all that cleanly which is honestly all i wanted.

question for the group;
whats your access model across locations?
Do location managers get free rein on their own stuff or do you make them submit changes? Also how do people handle the conflict when corporate wants to push something and a location already has content scheduled in that slot?