Continued Issue of Customer's Asking for "Just One More Thing While You're Here"
Yesterday, worked a full day job and then some. Customer had an existing mount, of course that didn't fit nor support their new TV. Curtains and rods that don't fit their windows and walls, things kept getting added to the list, etc. A 6 hour, 2-man day turned into 12 for me and 9 for my helper.
This is not the first time something like this has happened, but what do you do in a situation where a client just wants a laundry list of random shit done? They basically begged to get their 90" TV hung as their top priority, however, they didn't mention that it was their top priority until after everything else was done. I went to get the mount, and after 9 hours in, the mounting went about as bad as it could have without actually damaging the TV.
I'm just starting, so I'm desperate for reviews and word of mouth interactions at this point, but what is with people just asking for "one more thing" *endlessly*. It's starting to pay off because within a month I'm already getting booked at a price I didn't think would be possible for a while, but man this sucks ass. Looking for tips just to scope my work better when communicating with clients.
Also, I have a day job and plenty of other stuff going on in life, so my scheduling window is starting to get tight and I can't just always pop in the next day.