A/C is down requiring full replacement. AHS contractor claims there will be extra payment
Unfortunately our A/C went down. We have American Home Shield (AHS) home warranty which was recommended by many realtors. We purchased the complete tier which is the highest and my understanding when we chatted with AHS that replacement for HVAC/laundry…etc will be covered completely after that copay of $125. Anyway, we requested the service for diagnosis and repair, first contractor came in and claimed it’s an easy fix, took pictures and said will come back in few days. Never showed up again despite multiple phone calls. So AHS finally assigned someone else. Second contractor came and tried to repair it then claimed the whole system needs replacement from condenser to A/C coil…then when I asked about the process, he claimed that I still have to pay him directly $1500-2000 for extra work not covered by AHS, and just to wait for communication by AHS for estimates and approval. He spoke in a passive aggressive way that if I don’t approve it, then AHS will only give me $500 (yes, not 5K) and have to find someone else for the whole work. I am really surprised with this because the highest tier option we purchased, called “complete”, states that coverage is even higher than other plans, e.g., up to $15K or so for HVAC compared to other plans that cover up to $5K. It’s getting really warm here despite have ceiling fans, dehumidifiers…etc and temp inside is above 80…so this is not sustainable. What are your thoughts and recommendations? I have a feeling that the contractor just wanted to make extra money. I remember he mentioned that I would only pay him $1.5K-$2K instead of over $6K if I didn’t have the warranty.