I will be taking on a new lease this August, and have payed the first month rent through Letus. This month (May) I had a full month's rent taken from my account. Since I was not expecting this it bounced, and I am now being charged $15 for insufficient funds.
I do not understand why this happened in the first place, since again, my lease doesn't start until August. This was the message from Letus customer support:
Upon reviewing the account, I can confirm that the $15 charge is an NSF (Non-Sufficient Funds) fee that was applied because the payment of $2,300.00 initiated on May 01, 2026 was returned due to insufficient funds in the account.
As per Section 5.9 of the Letus Terms and Conditions, which were agreed to during account registration, an NSF fee is charged whenever a payment is returned unpaid due to insufficient funds. While I truly understand your concern, this fee is non-refundable as it helps cover the banking and processing costs associated with returned transactions.
Does anyone have experience with Letus and/or NSF charges? I am unfamiliar with the company but this seems very scammy. I know it isn't a lot of money, but I'm pissed that I need to pay anything and want to contest the $15 if I can. I also really don't want the same thing to happen for the next three months.