Self service checkouts closing?
I’ve been noticing something at my local store for the past few months and it’s starting to really bug me.
All of the self-serve checkouts are completely blocked off … not just temporarily closed, but like properly shut down with merchandise stacked in front of them. It honestly looks like they’re never coming back.
Instead, everyone is forced through just two manned registers… which means the lines regularly back up down the aisle. Every time I go in, it’s the same situation.
Last time I went, the queue was so long I just gave up and walked out.
I genuinely don’t understand the reasoning behind this.
Is it theft? Staffing changes? Corporate policy? Something else?
It feels like a huge step backwards in terms of efficiency and customer experience.
Has anyone else seen this happen at their local stores, or does anyone in retail know why a store would do this long-term. This is in northern Launceston Bunnings store.