u/Impressive_Party_116

Hello,

I am trying to setup a few MRA phones for remote users. Also trying to make sure they can call 911 and have the PSAP see their home address for the emergency dispatch. Currently when they call 911, PSAP sees the main site address through the matching of ERL.

My question is:

1. If I add those individual MRA phones in CER using their MAC and create their own ERL/ELIN with their home address. How would the PSAP get their home address? Would I need to provide the ERL list to telco?
2. If I assign them the ELIN other than their DN, what configuration do I need to make in CUCM? I have a CTI Route point with 913XXXXXXXXXX number already present in CUCM. When I call the ELIN from my cell phone call fails.

Thanks