u/Impressive-Pie4388

>I am posting here because I have been trying to contact your team repeatedly for nearly two months without resolution.

There are two issues:

First, regarding the quality problem of your filter, which involves a return request — I was not provided with a contact name or phone number for the return process.

Second, I purchased another filter from you about a month ago, and it has still not been shipped.

Can you please help resolve these issues?

The last response I received from your email support was 5 days ago. Since then, no one has contacted me, despite the fact that I have sent numerous emails.