u/Impossible-Pear-5177

Well, I talked to an attorney.

As a high volume seller with multiple online businesses, I have the privilege of being able to consult with an attorney, and I received some very interesting information.

Regarding Poshmark's hideous AI usage, that flagrantly violates their own terms and conditions repeatedly (think, accepting returns they shouldn't accept, denying returns they should accept, wild unhelpful support responses, etc), Poshmark has legally made themselves almost unable to be held accountable. Their T&C's are wildly written in their favor, they can do what they want, they may interpret their rules however they want, no class actions can be brought against them, and everything goes to arbitration. But here's where the "almost" ends.

We do have arbitration. Most people don't think arbitration is worth it, especially if the harm you've experienced is tens to hundreds of dollars, or maybe even a few thousand. But "mass arbitration" is a thing. That's where a law firm coordinates arbitration filings "en masse", and what I mean is like thousands of them all at the same time. Because they all have to be answered and processed by Poshmark.

If thousands of small arbitration cases were filed against Poshmark all at once, it would cost them hundreds of thousands of dollars, possibly millions, in management and response costs - regardless of the outcome of each arbitration case. The flood of cases would seriously harm Poshmark, and they would be forced to make changes to their operations.

I have been on Poshmark for many, many years, from way before Naver bought them, and I am just disgusted by what they can do to "Mom and Pop" businesses, little people, and unsuspecting buyers, and also how they can harm and cheat and steal with impunity. There once was a time I enjoyed being on Poshmark and thought the platform was okay, but no more. I want vengeance, not just for my business, but for the bloodbath they've made of the reselling community.

I was thinking about setting up an email address to compile evidence and people's stories. For each person participating, it would only be a couple hours of your time. Think about it.

I had the most interesting return on Poshmark.
I sold a vintage dress for $25. Pictured everything, every tag, included the measurements, accurate condition description - just everything.

Buyer opens a case and says dress is too short. I respond with my photos and measurements that were in the listing showing exactly how long the dress is. Buyer realizes the item was accurately described, and starts looking for other issues. Buyer decided that the "absence" of an internal care tag, one that says the laundering instructions, was a problem. There is NO such care tag. The item had a tag at the back of the neck with brand, origin and fabric composition, that was fully pictured. I point all this out.

Poshmark APPROVES the return because the item didn't have a care tag. Guess we can't sell anything without a separate care tag on Poshmark from now one!

Poshmark has just gotten worse and worse, and it's just really an anxiety provoking experience now all the time.

I have had 3 returns on eBay this week. All for clothing items that were accurately described, photographed, measured in the photographs - everything. Yet, I'm getting returns for "doesn't fit" when it is literally measured in the photograph. Today, someone initiated a return for a brand new Tommy Bahama polo saying that it's really a medium, when the shirt is literally marked LARGE and the size tag is photographed. Ughhh. Nonetheless, eBay accepts the return...