HW Q930F - Audio issue “Filtered” sound all sources
Hey everyone, I’m looking for advice or to see if anyone else has dealt with this on the HW Q930F
My soundbar has started doing something really strange. It is 4 months old. Randomly, sometimes 10 seconds into a video, sometimes an hour into a movie.. The audio completely “collapses”. It sounds like a high and low pass filter has been applied, making the sound very thin, almost like "phone audio," and it only comes out of the center speaker.
This isn't limited to one app. It’s happening on high-bitrate Kodi files, but also on Amazon Prime (Dolby Digital Plus), YouTube, and even IPTV. On top of that, I’ve had ongoing issues where the volume randomly would julp up and down on YouTube and IPTV, even though every single AI, Adaptive, and Auto-Volume setting is turned off on both the TV and the bar. I double checked them all, turned them all off including the Spacefit Pro etc…
What I've done:
• Setup: Nvidia Shield Pro (2019) -> Samsung Neo QLED TV -> HW-Q930 (eARC/Passthrough). Shield is set to Manual audio with all formats checked.
• Testing: Swapped HDMI cables, tried plugging the Shield directly into the soundbar, and performed multiple "INIT" hard resets.
• The Result: The issue persists across all sources, all ways of setups and sound modes (Standard, Surround, etc.).
Since it happens hours into a movie and on "light" apps like YouTube, I’m starting to think it’s a hardware issue. Has anyone had this issue and success resolving this? Sometimes the issue will remain until I turn everything off and reset everything again, sometime if I play long enough with the volume raising it very suddenly up to 30-40 then lower it back sometimes it will “reset” itself for another amount of time…
Anyone any ideas?