TIL That Grab Merchants can remove reviews
Grab Merchants can apparently remove user reviews of their stores. That defeats the whole purpose of reviewing? No wonder why it's almost always 5 stars with this specific store.. I admit that I've gotten frustrated and left a 1 star review. No foul words, but it goes like this:
"This is a disappointing sandwich, don't order"
While it might've been against Grab's rules (Under Hateful, offensive, or sexual content, maybe?) for leaving that kind of a review, it shouldn't be that quick (within ~5 minutes) and easy for Merchants to do so. What if other people left a 1 star review without the similar frustrations that I had and they left a kinder plus "isn't against Grab's rules" review? Will they still able to delete them regardless? I understand deletion of botted reviews or spams, though.
If you're curious of my issue with the order, hence the review, see below:
Don't get me wrong, I have ordered from them before and it was good. However, this being my second (or third, can't remember) time ordering from them I was so disappointed with what I got.
The item title says "Chicken Teriyaki Baguette with Choice of Veggies" but the description goes, "..... with fresh lettuce, tomatoes, and crunchy cucumbers. Customize it with your choice of EXTRA veggies at no additional charge for a fresh, satisfying bite every time.
But you see in the option I could only choose up to 4 veggies. Does that mean EXTRA veggies would need to be indicated in the Note box? But, it's supposed to be with fresh veggies already as said so in the description. Check last picture for what the sandwich was in actuality. On top of that, had a bit of an argument with the Merchant, though I'll not post it here for now. I forgive them still even though my order was expensive for what it is. I still ate them, anyway.
Grab's Ratings & reviews Page: https://help.grab.com/merchant/en-ph/4408080591001