I’m having a strange issue and I’m not sure if it’s the phone, the Wi-Fi, or Prime Video itself. On other devices, the app works normally. On mine, when using Wi-Fi (both 2.4 GHz and 5 GHz), the app loads fine — images, menus, everything. But when I try to play any movie or show, it either loads forever or sometimes starts with a black screen and only audio.
However, when I switch to mobile data, it works perfectly.
Both the app and the phone are fully updated.
What I’ve tried (no success):
Using a VPN
Restarting the modem, forgetting the network, and trying different Wi-Fi networks
Enabling/disabling hardware acceleration in the app settings
Clearing cache and data, and reinstalling Prime Video
Logging out and back into my account
The only thing that temporarily fixes it is restarting the phone. After that, Prime Video works on Wi-Fi for a while, but then the issue comes back with infinite loading again.
Device info:
Poco X6 Pro
HyperOS 3.0.4.0
Android 16
Can someone help me?