Hi everyone,
I noticed there was some confusion and a lack of clear information online regarding the specific warranty periods when buying directly from the German store (dreame.de).
I recently managed to get a hold of the official warranty overview for the German market and wanted to share it with the community, as it contains some very interesting details—especially for the newer "Ultra" and "Master" series.
Key Takeaways from the German Policy:
• Standard Warranty: Generally 2 years for the main unit and battery.
• Extended 3-Year Warranty: The following models actually get a 3-year warranty on the main body (PCBA, Camera, Motors, Base Station) AND the battery:
• L20 Ultra / L40 Ultra
• X50 Ultra Complete / X50 Master
• Aqua 10 Ultra (Roller & Track)
• Matrix 10 Ultra
• Wear and Tear Parts: As expected, there is NO warranty on consumables like filters, mops, side brushes, main brushes, or cleaning solutions.
I've attached the official table (in German) for reference.
Quick Translation for the Table Columns:
• Main Body (Hauptteil): Includes Mainboard, Camera, Wheels, Sensors, Dust/Water tanks, and the Base Station.
• Battery (Akku): Same duration as the main body.
• Wear Parts (Verschleißteile): No warranty.
Hope this helps anyone in Germany or the EU currently deciding on a purchase or dealing with a support claim!
Note: This applies specifically to the German store (dreame.de). Terms might differ for Amazon or other third-party retailers.