We've run into an issue this week where several staff members have been unable to access some externally owned documents. When trying to access the documents, they receive a "your organization's sharing policy prevents you from accessing this item" warning message.
Our staff members are not limited to the domains they can share/receive documents from. The owner has the document permissions set to "anyone with the link can view". If they try and open the documents in an incognito window or using a personal account it opens just fine. This is happening for multiple staff with different documents. Plus, these different documents are owned by different domains. On top of that, it is not all external documents that are being blocked—only a handful as far as we know.
Using the investigation tool, I can see where a Trust rule is blocking access, but for these specific events it does not list the Rule ID or Rule Name that is actually blocking them. Other events where we are specifically blocking students show the exact rule ID and rule name blocking access.
Has anyone had this issue? I've reached out to Google Support, but as everyone knows, they can be slow to resolve issues.
For reference, we are using Google Workspace for Education Plus.