Company MacBook Lost Before Setup (Help plz)
Hey, very stuck here and hoping someone can help
We recently ordered 2x macbooks for new starters in the company. They were delivered and put in our store room, but one of them has just completely vanished, not in our asset tracker, not in our jumpcloud so has never been set up by IT.
The serial number shows that the device's warranty will expire on the 12th April 2027, Apple support have told me this directly correlates with the device being activated on Sunday 12th April 2026
Apple support have told me they are completely unable to find the device's location or the apple ID that is logged into it. There's nothing they can do at all even though we can provide all the proof that the device is owned by us.
Pretty stuck on where to go from here, any suggestions would be appreciated