u/ILoveeSushi

I paused my F45 membership for a month about a week after I was charged my monthly membership and everytime I email my studio for a refund or prorate of that 1 week I was charged they ghost me. I’ve been back and asked the studio manager about it and said the owners are “not thrilled about it.” Before I start spam emailing them, does anyone know the general policy of this? Is it tied to studio only? Tried to pull up my studios policy on the F45 website but couldn’t find it :/

Thanks