u/IFeelScience — reddlx

I’ve been a loyal RedMagic fan and supporter for years. I didn’t just buy their phones; I actively tried to help the brand grow. I’ve sent them over 10 detailed product design ideas (including the idea for the future gamepad:gyroscope and battery ideas that

I shared years ago). I even gave them feedback of translations because I was tired of hearing reviewers complain about the poor software localization.

My RedMagic 9 Pro Snowfall recently suffered water damage. Instead of just throwing it away, I wanted to turn it into an art piece to celebrate its engineering. I reached out to their support to share this and ask for a simple human interaction.

The result? See the screenshots attached.

After a long email explaining my history with them, I got a robotic, low-effort response: "Really sorry", followed by a link to their Influencer Program, and a bizarre "Have great Reset of your day!".

It’s clear that they don’t even read emails anymore. They treated me like (shit) someone looking for a freebie. It’s heartbreaking to see a brand with such amazing hardware have such a cold, robotic, and incompetent customer service.

I’ve decided to transform my RedMagic 9 Pro Snowfall into a conceptual work of art. This was one of the most advanced pieces of tech I’ve ever owned, and instead of letting it sit in a drawer after water damage made it unfixable, I want to honor its design by exploring the theme of technological fragility.

The Plan:

Safety First: I’m removing the battery today to make the device inert and safe for the experiment.

The Mountain Trek: I’ll be taking the phone with me on a 2-week mountain expedition, hanging it outside my backpack. I want it to face the elements, the dust, and the natural abrasions of the rocks.

The 1-Year Exposure: Once back, I’ll leave it on my terrace for a full year. It will be exposed to rain, humidity, and temperature shifts to let natural oxidation take over.

Final Aesthetics: I’m planning to enhance the look with dirt, moss, or small plants to create an 'overgrown' look—like a piece of high-tech gear found in a forest 100 years from now.

The Display: Finally, I will either frame it in a Deconstructed Art style or cast it in a block of resin as a 'technological fossil.'

My goal is to show the contrast between this 'gaming beast' and the unstoppable force of nature. It’s a way to keep its memory alive as a piece of decor for my setup.

What do you guys think?