Getting run around with missing SmartNID
Hi! We moved in about a year or two ago to our new home, and have been looking into switching off xfinity to quantum fiber. The customer service reps say we're an "instant service" customer and we should have an internet box on our home (I'm assuming they mean the ONT). After several rounds of calls and transfers, largely nothing has came from the AT&T / Quantum fiber support team. We keep getting transferred or hung up on.
When we looked around our home, we didn't find anything that looked like an ONT on our walls or network cabinet. There *was* however a fiber line going into our network cabinet with the cap still on. We don't have any other ISPs offering fiber in the area. It really just feels like some tech didn't install an ONT in our home after construction. Any advice?