u/Huge_Coat_4755

Hello, I work in a system with 20+ branches. Generally speaking our public bathroom policy works well (wellness checks, signage). We had a situation last week and I would welcome advice. On 3 different days, a teenager locked himself in a stall for up to an hour. This particular bathroom is set up so that once you're in, no one else can use it. So we felt this was too much time and had a conversation with him yesterday to explain that this was not allowed. He mentionned he was suffering from Crohn's disease, which now has me thinking if we should allow someone with a chronic illness to be treated differently? And if so, i would apply this how... ask for a medical certificate? Tell me my mind is going too far with this?