u/Hobbit_Hardcase

Ticket 1: Sunday 1450

>Hi there,
We urgently need help today to solve access issues to a SharePoint site we’ve created. Is someone available to jump on a call?
My number is 0712345678, though a video call would be preferred so that I can walk you through the site.

Ticket 2: Sunday 1505

>Hello,
This is indeed urgent. Please can someeone get in touch with us asap?

Ticket 3: Sunday 1517

>Hello,
Does anyone know how to get IT support on a Sunday? Not getting a response from the usual email address (in cc). Does anyone have a phone number or other ideas?

We don't have cover on a Sunday, unless you are on the VIP list. And the people on the VIP list have the number of the VIP Support guy. He gets paid specifically to be reachable at any time.

The Agencies we cover don't pay for general On-Call, Out of Hours or weekend support. They can, if it's prebooked and someone agrees to do it for them. I have in the past and they whined like children because it cost them £hundreds and they didn't end up needing anything.

The VIP Support guy replied (he's a helpful chap like that) on Monday at 0900 to ask if they were still having issues and it took them 90 mins to say yes, it's still very urgent :/