u/Hey_this_guy_here

We have been using Jed-ware for a few years and it has been great. We like the reporting and the wallboard. However...we need to consolidate to a SINGLE TV screen to show service desk AND call metrics (User status in a queue, calls waiting, wait time, and call volume) as on one wallboard.

I see "Data Connectors" allows me to get the CDR data to sync to my own database, so I can get the call details just fine. But for the stuff that Jed-ware shows us I assume that requires the Call Control API?
Is this doable? I hate having to do all the work to re-invent this, but I am not sure there is another way.