Hi, I need some advice.
I bought a laptop on eBay in UK(received 21 April 2026). After a few days I noticed it was overheating, so on 23 April I requested a return. The seller agreed and issued a full refund.
The problem is – I never got a return address or instructions.
I tried messaging the seller multiple times on eBay, but got no response. I also tried contacting them via phone and email – still no reply.
Now I’ve received a “letter before action” saying I ignored them and didn’t return the laptop, and they’re threatening legal action.
I contacted eBay support, and they confirmed the seller had actually blocked me, i think just after i get refund, which is why they never saw my messages.
So basically:
- I tried to return the item
- Seller blocked me
- Now they’re claiming I ignored them
I still have the laptop, and I’m willing to return it, but I don’t want to send it blindly without confirmation on Ebay just because he write his return address on this letter.
Questions:
- Should I send it to the address from the letter?
- Am I legally at risk here?
- Could this realistically go to small claims court?
Any advice appreciated.