u/Haunted_Butterfly927

So our old door handle stopped working from the outside. Got a brand new door handle, and it’s giving me the same issue. I press down the latch button, and the latch doesn’t retract into the door all the way, meaning I can’t open it from the outside. The door knob works fine. I have put it together and taken it apart three times and looked at both written instructions and the video made by the company. Any ideas?? 😅

Video of mechanics inside
https://www.reddit.com/u/Haunted_Butterfly927/s/Ox58CvGvOR