Accessibility pass changes
Has anyone experienced this, for the past 3years I have been pre approved for boarding pass based on my diagnosis, this year I was told it’s a line pass and the decision on the phone was based on group dynamics. I emailed the accessibility about it and was told that i can go in person and get re evaluated. When I got there yesterday on Mother’s Day, brought my diagnosis (they won’t look at paperwork’s, something about privacy) trying to explain my situation, pretty much was told no it can not be changed to a boarding pass because it’s based on individual needs, then said it’s group dynamic then supervisor just said it’s based on medical conditions. The same condition that I been getting a pass for the past 3 years and literally someone else got approved for while I was there. The worse part is the no empathy and rudeness of staff, I was polite and honestly the whole situation and environment (outside guest service) people were crowding next to the window and bumping into me,’which exasperates my condition, I was in tears as I was speaking, they saw me distressed but spoke to me with repeated protocol sentences and not really seeing the human being in front of them. In any case I was told basically because I was assessed and to preserve the integrity of the assessment nothing can be done, and basically i have to plan accordingly if I come in with more than 1 person, so only me and my support are allowed but my children who are under the age of 12 aren’t. Basically find a chaperone for them or leave them at home. Can anyone kindly clarify if this is true, that it can’t be changed or reassessed? And if so, what’s the real answer, isn’t suppose to be based on the over all picture and group dynamic? I would appreciate any help or advice, this causing me tremendous anxiety because of not being able to be with my children and chaperone as well with the new rules. It’s bad enough having to deal with the disability on daily basis and not be to function like all mothers at 100% capacity, now I have to let my children down again by not being capable to the park with them and ride. Thank you in advance