Early users → unexpected bottleneck: email replies taking 1–2h/day — how do you handle this?
I’m in early stages and started getting some users recently.
One thing I didn’t expect: how much time goes into email replies.
It’s not even complex — mostly repetitive things: confirming details, answering similar questions, rephrasing the same info slightly differently.
Some days it’s easily 1–2 hours just on this.
I tried basic templates, but I still end up rewriting depending on context.
I’m not at a stage where I want to introduce a full CRM or hire someone just for this.
Curious how others handled this early on — did you just accept it, or is there a lightweight way to reduce the time?