Scam telehealth org - how to investigate/complain (Texas)
Location: Texas. I signed up with a service provider for a GLP-1, which was supposed to require a doctor's consultation before prescribing. Instead, they prescribed moments after I provided my card info, then told me the sale is final.
I can't find any evidence that there actually is a doctor. A deep google search indicates that they contract with Beluga Health for their providers. Beluga also has no info about their providers online except that they are licensed in all 50 states.
The telehealth company has stopped responding to my questions. I asked for my provider's name, state, NPI number, and any other info I can use to verify that there is a human and not an algorithm behind this obviously scam company.
All this to say - how to pursue? Based on the absolute ass quality of customer service (I called the line and a random guy goes, "Hello?" it's clearly just a dude in his apartment), I'm pretty positive this is a bullshit company getting their meds from GOD KNOWS WHERE. Do I start with the state, or HHS? Any insight whatsoever?