I am currently work in bpo and want to become ai engineer, i also make ivr systum and email sender and replyer automation by using ai. Can i switch to it from non it degree
Hi everyone,
I need some brutal honesty and guidance from the folks working in the AI/Tech industry.
My Current Situation:
I am currently working in the BPO/Customer Support sector and I come from a completely non-IT academic background (Arts/English). I know that on paper, my resume gets auto-rejected by 99% of ATS systems for any engineering role.
What I am doing about it (Proof of Work):
I didn't want to get stuck in the BPO trap, so I started focusing heavily on Applied AI and automation during my off-hours. Instead of just doing tutorial projects, I built practical tools:
AI-Driven IVR / Outbound Calling Bot: I built an automated 24x7 AI calling agent designed to help small businesses handle outbound queries using APIs (LLMs + Twilio/voice APIs).
AI Email Automation: A system that reads, categorizes, and automatically replies to emails using AI.
I am also currently completing my Google IT Support Professional Certificate to ensure my foundational knowledge of networking and systems is solid.
My Goal:
I don't want to be a core ML researcher building models from scratch (I know I lack the advanced math/CS background for that right now). My goal is Applied AI / AI Automation Specialist / Cloud Operations—basically integrating existing AI models into business workflows.
My Questions for the community:
Will my "Proof of Work" (these live AI projects) be enough to bypass the strict B.Tech/BCA degree filters in Indian startups?
Should I focus on getting Cloud certs (AWS/Azure) next, or double down on things like LangChain / Python scripting for my portfolio?
How should I approach founders or HRs directly to showcase my projects since standard portal applications won't work for me?
Any advice, roadmap tweaks, or reality checks are highly appreciated. Thanks!