u/Grand_Holiday4775

I started playing 15 days ago, I have about 18 hours in ranked (27 total hours of play including unranked). I would be grateful if anyone could give me general and specific advice for Juno, because I have a lot of difficulty identifying what I'm doing wrong and help me understand Why I'm doing wrong in order to rank up. Thanks.

I'm pretty new to Overwatch, having started playing about 2 weeks ago, I started as a main DPS (with which I played about 8 hours) and then moved to support (I'm now at about 7 hours) I tried watching some videos on YouTube, but I don't understand what my mistakes are, and I would be happy if someone could help me, I play Kiriko and Juno. Replay Kiriko: PMZPWS.
Replay Juno:38DGFW

Thank for your help