Over the past few months I saved up for a brand new 2026 toyota camry xse. I went to Longo Toyota over in Prosper Texas, as my parents had bought a car from them a month prior. They ordered the car from the factory to be allocated to their dealership. I put in a down-payment, marking it at pre-sold and waited for it to arrive. A month goes by, and the car finally arrived. After having waitied, I was eager to get it, and went on a Friday evening to finalize the purchase of the car. I financed after putting half the cars value down. Everything was working great, the interior was beautiful and just what I wanted, I loved it. On Saturday, the next day, I drove it in the morning, had opened the panoramic roof in the car and was enjoying myself. In the afternoon, I went to close the roof, and it suddenly started making a loud buzzing/whirring sound and the window wasn’t closing. Around 10 seconds later the noises stop, but the window was still open. I tried to use the two different buttons up front to close it (one being for the shade and the other for the roof itself), and neither was working. It was making the same buzzing/whirring sound but nothing was happening. Naturally, I was freaking out and reached out immediately to the salesman/dealership that got me the car. After a little while they responded to me and let me know that it would be covered by warranty, was unheard of, and that they were sorry. That was about it. I then asked what I should do. They said for me to take it in to any dealership and they can get it fixed. “Sorry for the inconvenience” they said, smug assholes. Anyways, I called Sport City Toyota off I635 here in Dallas. They informed me that their service center was closed and that they wouldn’t be able to service it today. However, they opened back up Monday morning at 7 AM and said I could bring it in then. I was upset, frustrated, and overwhelmed, considering this was the day after the car was bought, however I sucked it up and waited till Monday. I make it to Sport City Toyota bright and early monday morning. I bring the car in, and go speak with the service desk. They inform me that they will take a look and see what they can fix. Then, knowing it is a day old they tell me “We are gonna do a diagnostic to see what happened, it is free, unless you broke it. Then there is a $300 something dollar fee we have to agree on before we can look at it.” I looked at the guy and said “what? What do you mean we have to agree on a fee before you look. This is a brand new car, what more do you have to look at. I’ve had it for one day.” They said it’s company policy or some bullshit like that. Anyways, car gets brought in, and I go about my day. The guy calls me to tell me that they have got my car in the shop but won’t be looking at it likely till the evening. Then they inform me that they probably won’t have an answer as to what’s wrong till wednesday, and then depending on what happens they might need to order a part which means they don’t know how long it’ll take to fix. I try to stay positive but at this point it is getting to me. I had planned a trip for Thursday and was going to drive my new car on that trip. With it being in the shop, that was going to be unlikely and that alone frustrated me. A day goes by and no response. I was swamped at work and couldn’t take a second to call and try and get an update so my mom called for me. They told her then that they were having to now contact Toyota’s corporate office to deal with this, because since it is a new car and the roof breaking is unheard of, they need to take a deeper look into things. They also said that corporate would be telling them what parts they need and how they should go about fixing it. It also sounded like they were going to have to make sure this wasn’t an issue from the factory for other cars being built. I then mentioned that I either need my car fixed and back in my possession by thursday because of my trip, or that they need to give me a rental car. Their response to that was, “well if you take the car back, it’s gonna delay the process and make it harder to fix. However, we could get you a rental but there is a $15 dollar one time fee you’d have to pay to get the rental.” This is where I had enough. It was a brand new car, had 6 miles when I got it from the factory. They messed up the manufacturing and sold me a faulty car. Now they expect me to be cordial, happy, patient, and willing to pay for something I didn’t do. I need the rental, but paying for it is not something I want to do. I know it’s only $15 dollars but its the principal. Have y’all ever had a situation like this before? I am loosing my mind right now over this, and don’t even know what I should do. Any advice or recommendations would be much appreciated. At this point I almost want to return the car and get my money back. It has been the worst last few days, considering I don’t even have a car now, because the one I saved and saved for was put in the shop with no estimated deadline. I am in the dark too, like they are working on it and not even letting me know any updates or anything like that. I am really hoping this gets resolved. Just want to give yall a headsup, toyota is screwing me and its a joke. PS I bought a 2026 camry because I had a 2018 camry for a few years and it drove so well. I should never have trusted Toyota with a new vehicle.
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