u/GrApHYc

Hi everyone — quick question for iOS devs who submit to the Apple App Store.

Has anyone else had multiple App Review rejections where the reviewer says the app reported “no internet connection” even though they claim the device had internet? In our case the screenshots they provided clearly show no Wi‑Fi and no mobile data on the reviewer device, and we also recorded short videos proving the app works on a real device with a working connection. Despite that, the review keeps saying the app incorrectly detects no connection and the submission is rejected.

Things we’ve observed:

• Screenshots from the review clearly show both Wi‑Fi turned off and mobile data off on the device.
• We supplied videos and screenshots demonstrating the app works fine when the device actually has internet.
• The review feedback still insists the reviewer had a working network and that our app is misdetecting connectivity.
• This has happened multiple times, so it doesn’t look like a one-off.

Any tips on how to convince App Review (best wording in Resolution Center, docs to attach, or steps to reproduce that make the result unambiguous)?

Thanks in advance!