u/GloomyBat3519

Not sure if this is just me or something bigger, but I’ve had a really weird experience with Amazon deliveries over the last month in Mumbai.

I’ve placed multiple orders, mostly prepaid and a couple of cash on delivery ones. These were all standard items with 1 day or 2 day delivery.

What’s happening is the order just gets marked as delivered, but I never actually receive anything.

First time I thought maybe I missed it or it got handed to someone else. Checked with all neighbours (even the Inez I don’t like). Then spoke to customr support, they said they’ll escalate and try to “rescue” the package. Got a call later saying it’s being looked into, but nothing happened. Had to cancel and get a refund.

Second time, same thing. Marked delivered, nothing received. No call from delivery agent. Support told me to check with neighbours and security, but no one had it.

Third time also exactly the same.

Then I tried COD thinking at least now they can’t mark it delivered without collecting money. That order went out for delivery and then suddenly showed “customer rejected the order”. No one contacted me.

It’s happened 5 times now at least in the last 7-10 days.

no delivery calls at all. Orders just randomly get marked delivered or rejected. Support is mostly chat now and replies are all templatised, no real help.

Also these were things I actually needed, so it’s been quite frustrating.

I checked a bit on Reddit n stuff and saw a few similar complaints, so wondering if this is a Mumbai thing right now or just bad luck on my end.

Has this happened to anyone else recently? If yes, where? Is it a logistics company problem or is Amazon shutting down in diff regions. Or is it like a delivery workers strike.

Also is there any way to escalate this properly outside regular customer support? Because right now it feels like there’s zero accountability. Like on consumer forums/ flagging off to media?

Anyone else have similar experiences? Maybe if there are many, there could be actual problems solving?

(Redrafted n posted cuz earlier post got flagged)

Over the past month, I’ve had a really frustrating (and honestly concerning) experience with Amazon deliveries in Mumbai, and I want to check if this is happening to others as well.

I placed multiple orders (mix of prepaid and cash on delivery), mostly with 1-day / 2-day delivery timelines. Here’s what happened:

•	Order 1 (Prepaid): Marked as Delivered. No call, no package.

•	Contacted customer support → standard response: “we’ll escalate and try to rescue.”

•	Got a callback 24–48 hours later saying it’s being looked into → no actual resolution → had to cancel and get a refund.

•	Order 2 (Prepaid, reordered): Exact same issue. Marked delivered, nothing received.

•	Support asked me to check with neighbors/security (already did, nothing there).

•	Again → no resolution → refund.

•	Order 3 (Prepaid, different item): SAME issue repeated.

•	Order 4 (COD, thinking this would force delivery):

Status went from Out for delivery → Returning to seller (customer rejected order)

I never received a call or saw the delivery agent.

At this point, this has happened 5 times in a row.

Some additional points:

•	No delivery calls received in any case

•	Orders marked as “delivered to resident” when no one was home

•	Customer support is now chat-only and gives templated, copy-paste responses

•	No accountability, no follow-up, no real resolution

What’s worse is that these were time-sensitive orders, making the whole experience even more frustrating.

I did some digging and found similar complaints on Reddit, which makes me think this might be a larger issue (maybe specific to Mumbai?) rather than a one-off.

Questions:

1.	Has anyone else faced this recently (especially in Mumbai)?

2.	Is this happening in other cities too?

3.	Is there any way to escalate this beyond Amazon support (consumer court, etc.)?

4.	Any tips to actually get deliveries to show up?

At this point, it feels like either:

•	Delivery agents are falsely marking orders as delivered

•	Or there’s some systemic/logistics issue Amazon isn’t addressing

If more people are facing this, maybe it’s worth flagging to media or consumer forums.

Would really appreciate hearing others’ experiences.

Over the past month, I’ve had a really frustrating (and honestly concerning) experience with Amazon deliveries in Mumbai, and I want to check if this is happening to others as well.

I placed multiple orders (mix of prepaid and cash on delivery), mostly with 1-day / 2-day delivery timelines. Here’s what happened:

•	Order 1 (Prepaid): Marked as Delivered. No call, no package.

•	Contacted customer support → standard response: “we’ll escalate and try to rescue.”

•	Got a callback 24–48 hours later saying it’s being looked into → no actual resolution → had to cancel and get a refund.

•	Order 2 (Prepaid, reordered): Exact same issue. Marked delivered, nothing received.

•	Support asked me to check with neighbors/security (already did, nothing there).

•	Again → no resolution → refund.

•	Order 3 (Prepaid, different item): SAME issue repeated.

•	Order 4 (COD, thinking this would force delivery):

Status went from Out for delivery → Returning to seller (customer rejected order)

I never received a call or saw the delivery agent.

At this point, this has happened 5 times in a row.

Some additional points:

•	No delivery calls received in any case

•	Orders marked as “delivered to resident” when no one was home

•	Customer support is now chat-only and gives templated, copy-paste responses

•	No accountability, no follow-up, no real resolution

What’s worse is that these were time-sensitive orders, making the whole experience even more frustrating.

I did some digging and found similar complaints on Reddit, which makes me think this might be a larger issue (maybe specific to Mumbai?) rather than a one-off.

Questions:

1.	Has anyone else faced this recently (especially in Mumbai)?

2.	Is this happening in other cities too?

3.	Is there any way to escalate this beyond Amazon support (consumer court, etc.)?

4.	Any tips to actually get deliveries to show up?

At this point, it feels like either:

•	Delivery agents are falsely marking orders as delivered

•	Or there’s some systemic/logistics issue Amazon isn’t addressing

If more people are facing this, maybe it’s worth flagging to media or consumer forums.

Would really appreciate hearing others’ experiences.