Just wanted to share my experience so others don’t get caught out like I did.
I booked a van a couple weeks ago and listed all the items I needed moving to a new house. I made a mistake on the booking and put ground floor instead of 2nd floor, but there’s a lift so I didn’t think it would be a big issue.
On the day of the move, they suddenly said there were discrepancies with the items and refused to continue. They rescheduled the booking and I had to pay 50 percent more of the original price as a rescheduling fee, on top of what I already paid.
I then spoke to customer service and we went through everything again and agreed on what was actually being moved. After that they came back with a new quote of over 650 GBP, and that didn’t even include the rescheduling fee. At that point I said that’s ridiculous.
Their solution was for me to remove items and also change the floors to ground again, meaning I had to bring everything down myself. I agreed just to get it over with.
In the end I paid over 170 GBP extra plus that rescheduling fee, making the total 426 GBP for just 9 items. And that’s after reducing the job and doing more work myself.
I honestly felt completely ripped off. I even considered cancelling but they said there’s no refund, so I felt stuck and had no choice but to go through with it.
Just putting this out there so people are aware. Double check everything and be careful, because this experience was not it.