Lego Discovery Center Washington DC - The Truth
Throwaway account.
For almost a year now LDC DC has been terribly mismanaged and the employee have been used and abused by the current GM. The current management has put employees and guests at constant risk by refusing to fix clear and obvious safety issues that have been REPEATEDLY brought to their attention by both staff and guests over the past year. Some (but not all) of these issues include:
- Mold in the 4D fog machines
- Dirty and damaged mascot suits that have made multiple members of staff sick from wearing them.
- Lack of proper ride training and ensuring of competence before certifying staff on the dark ride.
- Lack of proper training on fire safety and evacuation procedures.
- Sewage water in the Hero Zone playground that the General Manager and Regional Manager forced the staff to reopen despite being improperly “cleaned” due to a corporate visit from Lego.
And this isn’t even mentioning how the General Manager has covered up thefts at this location, violated labor laws by retaliating against any employees who dare be open about their concerns (even expressly telling some employees they aren’t allowed to utilize official channels to report his misconduct), hired his personal friends into various positions to spy on his employees, and so much more.
The staff of LDC DC have tried every official, proper channel to have something done about this, but thusfar nothing has ever come of it as the members of Merlin’s HR staff (though I suppose I should say former as they are now technically Lego HR staff) are quite keen on shielding the General Manager and his friends from any accountability for the hostile, abusive, and unsafe working conditions they have brewed. So, this is my last resort. This is my last go at having something done and hoping this attraction can return to the happy place it once was. Please, internet, I know I may be screaming into the void here but I’m out of options. Please help.
EDIT: Forgot to mention how the GM has fired people he doesn’t like/think will whistleblow for comically petty reasons while covering up the fact his close, personal friend, the commercial manager, provably stole a $500 set and faced no consequences. Or the Operations Manager breaking ride evacuation protocol with no consequences. Or the Bookings Coordinator also breaking ride safety protocols with no consequences.
Worth mentioning also is how he and all the above mentioned staff cannot do a single aspect of their jobs without ChatGPT. Every email and document they write is created with it.