About 10 years ago, someone in our non-profit organization started setting up Google for NonProfit. They were successful in getting the Google for NonProfit account and then activated Google Workspace. They had the only admin account for Google Workspace, which was upgraded to Google Workspace for NonProfits.
They never created any other users or admins. Then, they left the organization. We cannot get a hold of them, and there is a solid chance they have passed away. They left due to illness.
Now, we cannot use the account recovery tools as no one has any account in Google Workspace for our org.
We cannot follow any of the instructions on Google Workspace Help since they all require at least one user in Workspace OR the admin account (which we do not have).
We were able to gain admin access to Google NonProfit, but that is all.
I am wondering if anyone has any additional ideas on how we can proceed.
If there are other email options for non-profits, we are interested (non-Google). After spending one month on this problem with no support from Google, we are ready to quit.