Here to warn people about the HORRIFIC handling of the aftermath of the Tornado last year and the fire from January this year by Unified Residential Management and Allison Westbrook. I included my Google review since it gives a decent summary of nearly everything that happened. But here’s an explanation of the edit: My partner and I had major complications while moving and ended up needing 2 extra days to clean everything out (we’ve each lived in multiple other buildings and never had this happen so this is NOT a common occurrence for us and we felt terrible). After barely finishing by Friday evening, we came by the office before noon on Saturday. Despite the office being “open”, nobody is EVER there, so I wasn’t massively surprised that I ended up having to put the keys in an envelope and slide it under the door. Afterwards, I realized that I forgot to bring the clicker for the parking lot gate, so I immediately emailed Allison and said I could bring it by next week during office hours. I also realized that it technically wouldn’t have mattered if I brought it because it couldn’t fit under the door, so i would have HAD to bring it back another time. And again, how exactly am I supposed to drop them off when no one’s in the office??? And they don’t pick up the phone😭 Anyway, I obviously decided to wait until Monday, and now our rent app is telling us we owe $100 for the keys/lock…. I called, no answer. I emailed, she replied immediately and said that I didn’t drop off the clicker. I explained that I couldn’t and that I already contacted her about it and she didn’t reply, and her response was “you were supposed to drop off your keys and clicker by 4 pm on friday. you are being charged for failing to do so and the amounts are final.” WHICH ONE IS IT, ALLISON? AM I BEING CHARGED BECAUSE I DIDNT TURN IN THE CLICKER, OR BECAUSE I TURNED THE KEYS IN LATE? we are heavily considering taking things to small claims court because at this point they’ve charged us at least $1-2k for complete bullshit.
BTW i wouldn’t recommend living in any of their buildings right now, but DEFINITELY not the chesterfield. despite the chesterfield being in complete shambles, they’re still touring people🙄