Just ranting, as I told their customer service that I would share my experience with my peers.
This is certainly not the first time I’ve had issues with DD, but definitely the most frustrating. I placed a $250 order yesterday late afternoon, to be delivered today for lunch. Delivery time is creeping up, and I notice the status hasn’t moved. I keep checking, and checking in with customer service, and they say it is in process, and literally just the expected delivery time to 2 minutes in advance of the actual time, like it might happen. After 20 minutes, I push further. They recommend I call the restaurant. I do, and the restaurant confirms they don’t have the order. DD then recommends I cancel and place another order (I do so directly with the restaurant, not the app). By now, the food will be delivered once the meeting is over. I ask to be given additional credits, or some form of concession besides just the refund, but it’s declined. I advance to a manager, it goes nowhere. It’s just food, a small group, low stakeholders, but it’s just so frustrating because this looks badly upon the person who placed the order. Anyway, F DoorDash. Their fees are outrageous. Order direct or use EZCater. I’m remote - so I can’t go pick up small orders myself.