Hi everyone, I’m writing this because I’m feeling completely helpless with Riot’s Player Support.
I am a Hong Kong player (playing on the TW/HK/MO server). My account was migrated from Garena. Recently, my account was suspended, but I can't even get a fair review because Riot's support system keeps identifying me as a "Mainland China" player.
The Loop of Despair: Every time I open a ticket (even under "Changing Resident of Region"), I get an automated response from "Bodyguards" or agents like "ShadowHearted" telling me that since I am in Mainland China, they cannot help me and that I should contact Tencent Support.
The Proof I Have Provided: I have already attached the following to my tickets, but they seem to be ignored by the automated system:
- My Hong Kong Identity Card (HKID) (with sensitive info redacted).
- My current IP address showing a clear Hong Kong ISP location.
- My Riot Account settings which show my region as Mainland China (chn).
Tencent Support does NOT handle my account because I am not in their region. I am stuck in a loop where Riot thinks I'm from China and refuses to look at my case, while I am physically and legally in Hong Kong.
Has anyone else from Hong Kong or the SEA region experienced this "Regional Lock" on support tickets? How can I get a HUMAN specialist to actually look at the documents I uploaded instead of a bot auto-closing my request?
I’ve spent years on this account since the Garena days. I just want a fair chance to explain my situation.
Account ID: wusifu#0001 (TW Server)