u/Fun_Ring_2302

Hello,

We applied for our permanent resident cards in Lisbon about four months ago, but we never received the original cards in the mail.

Our local post office told us they don’t keep records of certified letters that are returned to AIMA as undelivered, so we’re not able to track what happened.

Does anyone have advice on what we should do next?

Is there a specific AIMA office in Lisbon where we can go in person to collect the permanent resident cards?

We’ve already emailed AIMA’s geral email address, called (and called) their helpline, and tried submitting a request through AIMA’s online contact form, but we haven’t received any response yet.

Any guidance or experience would be greatly appreciated. Thank you!