Retaliation by supervisor?
Has anyone experienced retaliation from your claims adjuster supervisor?
Long story short, my claim has gone on for far too long. Decisions were made, agreed upon, by no real help from my claims adjuster. Long delays(weeks and even months) in communication. Unclear information, often not understanding the specifics of the claim or details of the incident. Surprising lack of knowledge, and I would say life experience.
I say this because it seems the adjusters I've dealt with are so young, or inexperience, that they have practically no knowledge in the topic or subject of the claim.
These delays caused delays in getting things corrected/fixed due to experts quitting as responses were continually delayed by USAA. Eventually I had to find other professionals to work on the claim, and with every change requested approval first. More delays.
I answered every question, provided every detail. Unfortunately the adjuster didn't know the difference between experts regarding permitting etc. So he asked a question, I answered it, and he said he'd get back to me "soon". A month went by with no response, so I reached out.
Next thing I know, "his supervisor has a lot of questions regarding my claim", but has assured me understands everything. The supervisor starts to question all previous decisions as they were given my claim a few weeks prior, despite the claim being open for 12+ months.
I pushed a complaint up the flagpole which upset this person, and they admitted it in a phone call. I explained these delays were costing me time and money, and their response was to push my claim to a different department, switch adjusters, and have my file reviewed. Explained to me that this would take over a month to make decisions.
I believe I have enough evidence legally to show retaliation and they are not acting in good faith for my claim. I'm still jumping through their hoops, met with the field adjuster who reviewed my claim and can't believe the behavior of the claims supervisor and their actions.
Any advice on how to handle this or who to escalate this to is welcome. My biggest issue is getting experts to work on a project is not easy, time consuming, and USAA's delays have already made me have to start over once.