This is going to sound ridiculous. I hired someone to handle the phone calls because they take up too much time out of my day and the person I had helping me was part time (and she didnt want to be full time). I hired this new person a month ago. It's a remote job. I taught her the business and what clients needs to know on the phones. I also gave her some other tasks to do in-between calls. And as soon as I hired her, the phones.....stopped. They just have not rang, like at all. I went from 10-15 calls a day (avg) to like 3.
This person is part time as well (I have her working when the other one isnt) and as soon as she clocks out or before she clocks in, we'll get a few calls like normal. When she's working, its dead silent. No, she isnt messing with the phone system. No, she isnt great at anythign else I have her working on ....
I dont know what to do because if this is all the calls I'll have, I dont really need her.....she isnt filling a purpose in the company. But I'm afraid as soon as I let her go, the calls will be back to where they were, sucking hours out of my day!
On top of that, a lot of our business comes from the calls. So we NEED calls to be coming in!
I feel like I should let her go, just so that whatever bad luck she brought is lifted and the calls come back! And then my time is gone again LMAO. What do I even SAY to her?? "Oh, sorry, my bad, I thought I needed someone for calls but apparently there isnt any..."