Put in for my refill for my med on April 13th. Immediately got an automatic email and text saying it's out of stock. Typical for this med. I even put in for my refill several days before I ran out as the pharmacy and my provider instruct me to, every time I need this med filled. Luckily I have enough stocked up to hold me over until my prescription is finally filled.
I never got an update on it. Decided to check today (4/29) to see if it was ever filled.
My kaiser app is showing the order was cancelled instead. I resend my refill order. Immediately get hit with an "out of stock" message again.
So I call Kaiser pharmacy, and get routed to their customer call center instead.
I explain the situation. The lady looks at my pharmacy history, sees the original order from the 13th, and saw that it was cancelled due to there being an issue with my doctor's prescription wording. I was given a prescription for a 60 day supply, but my vials only last 28 days after first opening, so my doctor should have written my prescription for 56 days instead.
She also sees that my med is still out of stock and hasn't been ordered yet.
I ask if the pharmacy reached out to my provider. She says she doesn't know because she can't see if they did. I then ask why I was never called or notified about the issue. She doesn't know that either. I ask why the med wasn't ordered even though I put my order in over two weeks ago. She doesn't know that either. Then she tries to get ahold of the pharmacy three times, but they don't answer.
She escalated the situation to her supervisor to have her supervisor contact the pharmacy on my behalf, but I haven't been given any answers or assurances beyond "well, you should hear from them by tomorrow hopefully."
This happens EVERY SINGLE TIME I NEED MY MED FILLED.
I have been on this med for TEN FUCKING YEARS. I am so, so, so exhausted, and absolutely dread getting my prescription filled because this literally has happened every single time for the past ten years. It always becomes a weeks-long ordeal where I have to call and bitch people out and ask them to do their jobs and file grievances and hope that I get my med before I run out- but never do. I once was left without my med for THREE MONTHS because the pharmacy just kept stringing me along.
Is there literally anything else I can possibly do? I've called, I've gone in person to see what was the matter, my doctor has called the pharmacy to see what's going on, I've filed multiple grievances, I always call in my prescription early to give them time to order it, yet this continually happens EVERY. SINGLE. TIME.