u/Freeelanderrs

Hello folks- I recently acquired a Samsung HW-Q990F soundbar. It's been working great, no problems. Now I want to figure out how to control music playback using my voice. When I was first setting up the soundbar, I remember some Alexa options presented to me but I declined all of those thinking I would get back to it later. However, since then, I've been unable to find these options again. I simply want to be able to change volume and pause a song when it's playing on these speakers. I've done the following steps to try and troubleshoot:

  1. Went and downloaded the Alexa app, connected it to my Smartthings account, and make sure the soundbar is visible on that app.

  2. Tried to click on the "more options" three dot menu to find "Alexa Settings" which is what the Samsung official help page tells me to do. I do not see any such "Alexa Settings" menu option.

  3. I've tried just saying "Alexa" after all these steps, muting and unmuting the microphone on the soundbar, etc, to no avail.

  4. I've verified that the Alexa app can control the soundbar by using my phone as the microphone to issue commands. It appear that the soundbar is simply not picking up my voice.

Can anyone help me with this? Thanks.

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u/Freeelanderrs — 14 days ago