I made a report using the general section of the discord support website with a PDF of the behavior of a user across multiple servers with evidence. This one person (or bot) keeps giving me automated responses in under a few minutes and marks the report as solved without giving me any time to respond or ask questions. I asked in the report for it to be forwarded to the "Trust & Safety" team they keep mentioning and I replied to myself with that message and they just ignored it, gave me an automated reply, and closed the report. Any idea what's going on? The report was documented behavior of "racist and antisemitic conduct" with part of it in reference to antisemitic behavior and the other part of it in reference to how the user was defending anti-Black racial slurs and using them.
The moment I responded they closed the report without a response. I made three tickets each in reference to the other that was closed. The same bot "Nelly" responded to all three. Is this normal?