So my account was under a 90 day reserve since Feb 4th after a spike in orders in January, back then it was very unusual, I just had a social media post of my work go viral on tiktok that resulted in so many sales in a short amount of time.
During the reserve, I still shipped orders like usual with a valid tracking and the funds would be released as soon as the tracking showed in-transit. Now that 90 days is over, a large chunk of of the money in reserves + new orders over the weekend made my payout seem larger than usual. Normal daily payout would be around $220 but with the reserve lifted and a new set of orders because of a brand new launch brought the expected payout to be around $1k+.
Normally I'd receive my daily payout email at a certain time and the funds will be in my bank account in a few minutes but this time, there was a yellow banner saying "You must have a minimum of $1 available to receive a deposit." despite the amount above it in green showing $1k (no pending fees btw). I also noticed that the deposit window had passed and it said next deposit is 6th of Feb, Wednesday.
I then reached out to support and the agent checked on their end saying that: "What happens with the funds is that we periodically review payouts before disbursement, so there's a brief delay in your scheduled deposit while we review your account due to recent shop changes or activity. Most reviews take around 3 business days." then I asked for more clarification and they said "Your shop is currently under review, and these funds will be sent to your bank account very soon."
How come I never received an email stating that it was under review? And is it because of the reserve that was recently lifted so the amount is larger than usual? Because I received my Monday deposit just fine the day before. Has anyone ever been in my position before? Just a little worried because I have open orders from the weekend that I was waiting to arrange shipments for with the expected deposit