Hi all
I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running medium-high end programs or light games or/and simply just charging the device. This causes the battery life to deplete extremely fast, lasting only below 2 hours. I only use the device on a flat desk, it is not always plugged in, and isn't used directly in the sunlight. This problem has started ever since I bought it from PBTech as an open-box unit 4 months ago.
I have tried using power saving options and modes, but they don't help the problem.
I created a service ticket and sent my device to Microsoft's service center overseas in Australia around 3 weeks ago and they 'fixed' and sent it back to me yesterday, but the problem still persists. I have just sent it to PBTech (where I bought it) for them to do servicing (although they said they would send it to Microsoft again for servicing) and I should be waiting around 20 days for me to receive it back.
It seems like this problem will never be fixed or go away, and this post is my last resort. If someone has any information on this matter or can help me get this permanently fixed, that would be amazing.
Thank you