Patent Infringement Warning but Policy Compliance Page is Completely Blank
Hello everyone,
I am currently facing a very confusing “Patent Infringement” issue on one of my listings and I honestly do not know what else to do at this point.
My listing appears to be blocked due to a patent infringement complaint, and the system says the issue was created “40 days ago.” However, I never received any notification, performance notification, or email regarding this complaint before today.
The bigger issue is that when I click the “Fix Listing” button, the Policy Compliance page opens completely blank. I checked every possible section and even changed the date range all the way back to 2023 to make sure I was not missing an old notification, but there is absolutely nothing there related to this ASIN or any patent complaint.
Because of this, I cannot understand:
- who submitted the complaint,
- what patent is being referenced,
- which product or content is allegedly infringing,
- or what action I am supposed to take to resolve the issue.
I am also being told to contact an Account Health Specialist, but I am located outside the US and unfortunately I cannot access the phone support option available for US sellers. This situation is becoming extremely frustrating and I feel completely stuck.
Has anyone experienced something similar before or found another way to resolve this kind of hidden/blank patent infringement issue?
Any help would be greatly appreciated.