u/Formula1CL

Help I’ve never had experience with EBay mess ups. I ordered purchased the signed whiskey vinyl from someone on eBay and received magnolia. I sent them a message with a picture but since I opened it I don’t know if they take returns even though I wouldn’t have known it was wrong without opening it. I just have no clue and haven’t received a response and don’t know how to reach out to eBay. Any help appreciated.