Why data cloud is mandatory with agentforce?
Hello,
I started to study agentforce through trailhead and I’m confused why do they often refer to data cloud(360) in the modules.
They often say data cloud licences are required to do xxx.
For example for an agentforce service agent to be able to read all the knowledge content of a company and then be able to answer efficiently to a customer, it requires a data cloud licence??? Did I misunderstand or that’s right?
How does it make sense if you already have to pay for knowledge base licence + agent force licence ? Then you also need to pay for a third licence data cloud? (And I don’t include the basic crm platform licence)
If I study and want to work on agentforce, I need to learn data cloud by extension I guess ? Because if companies want to have a useful agentic workforce they will need data cloud as well?
But if agentforce requires data cloud to become interesting and useful, too few companies will be able to afford it no?
To be able to use setup agentforce, which is agentforce helping an admin do his work, it says you need to activate data cloud 360???? Why?? How does it make sense?
Thanks!