u/FoobarWreck

We just did our biggest ever show as newbies.... and I think non-payment issues may have caused a massive problem. Am I wrong?

Basiclally we did 300 items. (we didn't make any money and after advertising probably lost a bit! but we're just trying to build up a following!)

Packaging time came.... we did a sense check on the numbers, watching the video receipts of items 25, 50, 75.... 275, 300, just to make sure that nothing went wrong, and we noticed that for the first time, a lot of them were wrong.

Then we noticed that order 63 didn't exist. My wife noticed another anomaly (she's in there trying to sort it now so I don't have full details!) but it looks like some non-payments, or cancellations, have really messed this up.

We're going to spend all day watching every video receipt now jus to make sure we get every order right. But this obviously isn't sustainable long term!!! How do we manage this! and what is it that went wrong?

My wife and I started on Whatnot recently and we’ve hit about 300 sales. We’re loving the community, but think we made a classic "newbie" mistake. The name!

We’re currently operating as Foobarshop, which was my old eBay name for selling electronics. Now that we’re 100% focused on ladies' fashion and curated clothing, I feel like the name is a total vibe killer.

The questions!

1. Is "Foobar" as bad for clothing as I think it is? (Be honest!)
2. We’re thinking of rebranding to something personal like "Styles_by_V" (her nickname). or something off piste and odd like "Woohoo", or someone suggested two random words together like "Velvet Lemon",
3. Are we going to lose our 300 followers in the shuffle, or does the Whatnot algorithm handle the name change pretty smoothly?

We really prioritize the buyer experience and we're committed to making this work long term and don't want to look like a "pop-up" shop that disappears.

What would you do? Stick with the established name, or pivot now to Styles_by_V, Woohoo, Velvet Lemon or something else while we’re still early?

Appreciate any insight from veteran sellers!